Fulfillment Policy
Effective Date: 01.26.2024
Table of Contents
What we are selling
Purchase Currency
Customer Service Contact Information
Fulfillment Policies
Legal or export restrictions
Privacy policy
Business address
Terms of any promotions
Security of website and customer payment information
Payments accepted
What we are selling
Yuzu Health Inc (“Yuzu Health”) is a technology company. Through its subsidiary Yuzu Health Insurance Services, Yuzu acts as a licensed Third Party Administrator (TPA) of ERISA-governed health insurance plans. As a TPA, Yuzu’s responsibility is to manage the health benefits of our Employer customers. The management services that Yuzu provides includes:
Licensed and compliant claims processing, including appeals determinations
Compliance services for plans
Stoploss marketing and claims filing services
Plan component integration services
Employer billing and fiduciary account management
Plan document drafting
Member and employer claims portals
COBRA administration
For these services, Yuzu receives a fixed per-employee per-month (PEPM) fee that does not depend on the claims volume of groups.
Purchase Currency
Yuzu Health only serves businesses incorporated in the United States and only accepts the United States Dollar for payments.
Customer Service Contact Information
Yuzu Health’s dedication to Customer Service is a point of pride. Customer service information including contacts and hours are available at: https://yuzu.health/customer-service.
Fulfillment Policy
Yuzu Health considers “orders” to be itemized requests for health insurance administration services specific to an Enrollment Tier and a month. Yuzu relies on our Employer Customers to send us enrollment information in advance of orders being charged. We base our invoicing off of transparent pricing. We invoice companies via Yuzu-initiated ACH transfer, as specified in our Administrative Services Agreements specific to each Employer Customer.
Refund Policy: Yuzu will issue refunds for any paid order provided the invoice was made in error or provided that the month for the order has not yet started. These invoices will be processed by Yuzu within 72 hours. Yuzu is not able to process coverage or enrollment changes for a month where coverage has started.
Delivery Policy: Yuzu will deliver plan information to Employers’ plan members (including Plan Documents and a condensed Summary of Benefits and Coverage) in advance of the Employers service start date.
Cancellation Policy: Employer Customers have the ability to cancel working with Yuzu at the end of any month, and can also adjust the enrollment of employees on a month-to-month basis. Yuzu is not responsible for how these enrollment changes affect other relationships that Employer Customers have, including with the stoploss Insurance Carrier insuring the Employer’s health benefits plan.
Legal / Export Restrictions
Yuzu Health only does business with Employer Customers and partners located in the United States. Yuzu’s services are not subject to export restrictions in any way.
Privacy Policy
Yuzu Health takes its responsibility to manage member and employer data seriously. Our Privacy Policy is publicly available on our website: https://yuzu.health/privacy-policy.
Business Address
Yuzu Health has its headquarters at the following business address:
Yuzu Health 227 W 29th St, Suite 8F New York City, NY 10001
Promotion Terms
Yuzu Health does not offer any promotions. We may offer certain Employer Customers different PEPM rates for our services, based on factors including the size of each Employer Customer and which sub-services each Employer Customer elects to have Yuzu Health perform. Terms of Yuzu’s fees are available within our Administrative Services Agreements with each Employer Customer.
Security Practices
Yuzu Health takes data security seriously. Yuzu has completed a SOC II type 1 audit and monitors its systems using Vanta. More information is available in our privacy policy https://yuzu.health/privacy-policy and at https://trust.yuzu.health/.
Accepted Payments
Yuzu does not accept payment via credit-card or check. Yuzu only accepts payment via ACH transfer facilitated by Yuzu’s website and Stripe.
Questions, concerns or complaints
If you have questions, concerns, complaints, please contact us at:
Yuzu Health Inc
227 W 29th St, New York, NY, 10001
support@yuzu.health
(203) 208-9898