If you are experiencing a life-threatening emergency, always call 911 for guidance.
If you are experiencing a non-life-threatening emergency and are able, call Yuzu Support at (203) 208-9898 immediately for guidance on where to seek care.
For urgent care or emergency medical admissions, Yuzu does not require pre-certification prior to you getting care.
💡 ‼️ However, Yuzu does require pre-certification by you or someone on your behalf within 24 hours after the admission date. This responsibility is typically handled by hospitals.
If the admission date is on a Friday or during the weekend, Yuzu requires pre-certification by you or someone on your behalf within 72 hours after the admission date, but no later than the first business day following the emergency admission.
If you have questions, call us at 203-208-9898 or email us at email@example.com. We respond ASAP, in most cases within minutes.