TL;DR
• For hospital stays, surgeries, imaging, or other more severe medical treatments, you are required to obtain pre-certification by contacting Yuzu Support at 203-208-9898 or support@yuzu.health
• We may connect you with our partner, MedWatch, to help you through this process
WTF is pre-certification?
Pre-certification (aka pre-cert, pre-authorization, prior-authorization, and prior-auth) is when you obtain approval from Yuzu prior to obtaining select treatments or procedures.
The goal of pre-cert is to help guarantee you receive the most appropriate care while avoiding unfair bills.
How to obtain pre-certification
If you don’t know whether pre-certification is required, check your Plan Documents or call us at 203-208-9898.
If your medical care requires pre-certification, take these steps:
• First, contact Yuzu Support at 203-208-9898 or support@yuzu.health - we will lead you through the pre-certification process
• Next, you may be connected to our partner, MedWatch, for additional steps - they specialize in handling pre-certifications and will help when needed
More about MedWatch
You can expect the following when working with MedWatch for pre-certification:
• Expert assistance: MedWatch is nurse-led (Yuzu is very pro-nurse!) and have 35 years experience navigating the pre-certification process • Efficient processing: like Yuzu, MedWatch handles pre-cert requests promptly to ensure fast approval processes
Reminder
You are required to contact the Yuzu Support team when pre-certification is required.
Services requiring pre-cert are listed in your member dashboard at https://yuzu.health/member/plan > Coverage section.
Contact us
If you have questions, call us at 203-208-9898 or email us at support@yuzu.health. We respond ASAP, in most cases within minutes.
