Kickoff contains a few core steps:
Signed Reseller
End to End Demo
SOW
Best Practices Alignment
Said deliverables serve the following purpose, which we walk through live (in-person or zoom) with all new programs:
Deliverable | Description | Purpose |
|---|---|---|
End to End Demo | A comprehensive live demo on the Yuzu platform | 100% align all stakeholders on how the Yuzu platform works |
Yuzu’s Statement of Work, with our roles and responsibilities workbook, vendor confirmation, and gray area review | 100% align all stakeholders on who does what within the new program. Establish ownership | |
Best Practices Alignment | A quick review of Yuzu’s best practices, collected from running thousands of plans across 15 programs | 100% align all stakeholders on what Yuzu does / doesn’t recommend, set expectations early |
We also establish communication norms and check-in timelines during kickoff!