Knowing who to contact at Yuzu is important to getting a quick and accurate answer from the right person / team.
Team | Reason | |
|---|---|---|
Account Management (partners@yuzu.health) | Questions from brokers / employers about plan configuration, compliance, group eligibility, and contracts that groups sign. All onboarding questions up and through the first invoice go through this email. | |
Accounting / Finance (accounting@yuzu.health) | Questions from vendors about payments and payment statuses should be directed here. Policies around flexible funding (groups that fund less than their maximum liability) can be directed here. Questions about reporting should be directed here. | |
Claims (claims@yuzu.health) | Questions about historical claims including appeals, claim payment status, or eligibility as it relates to processing of a claim. | |
Support (support@yuzu.health) | Questions about future claims (coverage, eligibility). | |
NSA Disputes | Open Negotiation initiations and IDR disputes | |
HRIS configurations | HRIS/eligibility questions; HRIS onboarding inquiries. |