Yuzu Best Practices

Non-Negotiables

1. Contracts:

   1. Reseller → get drafted and signed

   2. One SPD → get drafted for templates

   3. SPD and stoploss policy signed by 30 days or Yuzu services pause

1. Configuration:

   1. Banking: Stripe-hosted one (1) FBO per group, completed in New Group Onboarding which is coordinated by Plan Designer’s team

   2. Invoicing: ACH pulls only, no checks.

   3. Invoicing: Each vendor (PBM, brokers, DPCs, etc.) are responsible for loading and verifying their own banking information.

   4. Data: No custom file feeds for point solution vendors - standard specs only

2. Operations:

   1. Comms: Plan Designers gets in Slack for instant communication

   2. Invoicing: Group invoiced on 25th of month, pulled on the 1st

   3. Deadline for groups: Finalized in portal 1 week pre-effective date

   4. Plan Design: We set your plans up for you, you stick to those. Let us know if you have a change beyond deds/MOOPs or copays/coinsurance.

Strong Biases

Simplifications that make life easier and lower your PEPM

1. Plan Year deductibles.

2. No Accums loading

3. COBRA = Yuzu managed

4. Eligibility = Yuzu portal, API, or already integrated HRIS

5. No grandfathered groups under 500 EEs

6. All groups must fund at the maximum - no reduction in agg factors, no check runs.