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Choose your role below to see the guides that matter most to you, from your first login to running a live plan.

For your role

I'm a Broker

Onboarding, getting paid, and supporting your groups

I'm an Employer

Setting up your group, managing members, and invoices

I'm a Plan Designer

Launching programs, onboarding groups, and running claims

Browse by section

Member Portal and Tools

Use the portal, file claim reimbursements, update family info, and understand coverage.

Provider Portal and Tools

Check coverage and claims status and sign up for electronic payments.

Group Onboarding

The steps to onboard a new group to the Yuzu portal.

Portal Basics

Logging in, teams, roles, permissions, and search.

Claims

Finding, filing, and understanding claims, cases, and stop loss.

Eligibility

Eligibility rules, accumulators, and visit limits.

Payments and Invoices

Funding, banking, invoicing, and getting paid.

Reports

EIN, W9 and 1099, and book of business reporting.

Compliance

Forms, attestations, taxes, and required reporting.

Integration

API, webhooks, and standard outbound reports.

Troubleshooting and Support

Your Yuzu contacts, error messaging, and feedback.

Yuzu Policies

Onboarding and plan maintenance policies.

What's new?

Recent updates to the Yuzu portal.

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