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Contents

Claims actionsPrior to careHow benefits are appliedCost sharing and accumulatorsPricingOther coverageDenials, appeals, and correctionsPayment

Claims

Here is a guide to understanding claims and claims-related topics. Here, you will find information about:

Claims actions

  • Find a Claim

  • See Raw Data

  • Download an EOB

  • Care Events

  • Cases: Creating, Assigning, and Monitoring

Prior to care

  • Benefits lookup on plans

  • Prior authorizations: what to know

  • Medical vs. Pharmacy Benefits

  • Rx Buy List

  • Emergency Care Abroad

How benefits are applied

  • How Claims Are Assigned Benefit Categories

  • Preventive vs. Medical/Diagnostic Claims

  • Pregnancy: Preventive or Not?

  • Understanding ACA

Cost sharing and accumulators

  • Out of Pocket Costs

  • Embedded vs. Aggregate Deductibles

  • Uploading Accumulators

Pricing

  • Network Status & Repricing

  • RBP Pricing & Balance Bills

Other coverage

  • Accident Details

  • Coordination of Benefits (COB)

  • Medicare Primary vs. Group Health Plan (GHP)

Denials, appeals, and corrections

  • Experimental / Investigational & Medical Necessity Denials

  • Appeals

  • Duplicate, Corrected, and Late Claims (Timely Filing)

Payment

  1. Claim payment timelines

  2. Stop Loss Filings Navigation

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Previous Other Relevant Invoice Tabs and Filters Next Find a Claim
Claims actions
Prior to care
How benefits are applied
Cost sharing and accumulators
Pricing
Other coverage
Denials, appeals, and corrections
Payment